At SXSW London, Sarah Thorpe Scott teamed up with fellow coach Shaun Arora to co-lead a high-energy workshop for founders on smarter recruiting and onboarding. The session focused on the power of “user manuals” – concise guides that help team members clearly share how they work, often in as few as ten bullet points.

This simple yet powerful approach accelerates clarity, trust, and alignment, enabling founders and teams to work together more effectively. By making expectations and work styles explicit, user manuals reduce friction, speed up onboarding, and help teams stay connected across fast-moving projects.